We use remote access software called Splashtop to support our clients remotely where necessary.

By installing this software onto your computer, you are giving AV Consultancy permission to access your computer remotely to undertake the work commissioned by you.

This includes but is not limited to:

  • Computer repairs
  • Computer maintenance (if you have a maintenance agreement with us)
  • Computer optimisation
  • Software updates
  • Software deletion (authorised by you)
  • Driver file updates
  • Data backup
  • Folder management
  • Hard drive management

If you are not in agreement, please do not install this software onto your computer.

If you would like to download and install the Splashtop software, click on the link below and follow the instructions. You will be guided through the installation process. This includes (1) Downloading the software onto your computer (2) Adding the access code that you will be given at the outset of the installation process.

PLEASE WRITE DOWN THE CODE BEFORE INSTALLING THE SOFTWARE AS YOU WILL BE ASKED TO ENTER IT DURING THE INSTALLATION PROCESS.

Click here to install the Splashtop software